Returns
At Cerillustrates, I want you to be completely satisfied with your purchase. If you are not satisfied, you have 14 days from the date of receipt to return your item(s) for a refund or exchange.
Eligibility
To be eligible for a return, your item must be unopened and in its original condition. Items must also be in the original packaging.
Refunds and Exchanges
I offer refunds or the option to exchange for the same product where enough of the product exists. If you choose an exchange, please be aware that availability may vary.
Return Shipping
The customer is responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
Non-Returnable Items
Please note that sale items, personalised items, downloads, and virtual items cannot be returned.
Return Process
To initiate a return, please contact me through the contact form on my website https://cerillustrates.com/lets-talk/. I will provide further instructions on how to return your items.
UK Law Compliance
This returns policy is in accordance with UK consumer protection laws, including the Consumer Rights Act 2015. If you have any questions about your legal rights, please contact your local trading standards office or Citizens Advice Bureau.
No Additional Charges
We do not charge any restocking fees or additional charges for returns.